Communication Skills - Active Listening

Organization: Knowledge Essentials

Created by: Knowledge Team


This video shows you how active listening can help you avoid confusion. Learn by example and see how you can use active listening to improve workplace communication: speak up when you’re confused, ask questions, and reconfirm the answer.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Communication Skills: Talk Isn’t Cheap.”

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