What to Say When: The Boss Keeps Changing Priorities

Organization: Knowledge Essentials

Created by: Knowledge Team


Do you know what to say when your boss is piling on the work and you don't know where to begin? This video presents the situation of a boss continually changing the work priorities of an employee.  As the employee, viewers learn how to manage their workload when they are being given new tasks. 

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

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