Emotional Intelligence at Work Certificate Course

Description

What does the phrase “emotional intelligence in the workplace” encompass?  There are five main areas of focus that are included in most studies:

v  Self-awareness – of emotions and self-worth, and confidence in one’s abilities.

v  Self-regulation – of emotions, standards of honesty, and adaptability.

v  Motivation – drive to achieve goals, commitment, and initiative.

v  Empathy – high sense of diversity, compassion, and is driven to assist others.

v  Social Skills – skills in conflict management, communication, and leadership.

           Course Objectives

• Define and practice the areas of emotional intelligence in the workplace.
• Identify and control your emotions.
• Successfully communicate and maintain relationships with others.
• Identify nonverbal communication and consider this information when engaging.
• Successfully execute conflict resolution and overcome other obstacles in the workplace.
• Exhibit empathy and reverence for others.
• Identify anxious and stressful emotions and better control these negative emotio

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