Module 3: Knowing Your Customer and Assessing Their Needs

Organization: Customer Service Training

Created by: eLeaP Courses


You only have one opportunity to make a first impression. The first impression sets the tone for your relationship with customers. Here are some aspects on which you can work as a customer care professional to create the right first impression.

This training module enables you to quickly read your customer and determine how best to approach a situation to provide the very best service.

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