Module 5: Providing Customer Service On The Phone

Organization: Customer Service Training

Created by: eLeaP Courses


The way you interact with customers over the phone will to a great extent determine how your organization is perceived by your customers. Just read the horrors of poor customer service that hits the news. This module will help you refine and hone your customer service phone skills. Simple things like:

  1. Pick up the phone in three rings.
  2. Greet the caller, e.g. “hello”, “good morning”. This is key to the beginning of a healthy and cheerful conversation.
  3. Give your name, to personalize your message and also to give a point of reference to the customer for future.
  4. Ask the customer if or how you can help.

Get started now and see how your customer service on the phone will improve.

Download Sample ~ (3.65 MB)

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