Module 6: Electronic Customer Service

Description

These days business emails and online chat are used more widely than other means of communication. As a customer care professional, how you compose an email reflects your professionalism.

This interactive training module on electronic customer service give you the tools and resources you need to succeed.

Learn how to:

• Maintain a proper balance between formal and friendly tone.

• Avoid hitting the email trigger, incriminate yourself or mix personal and professional communications.

• Watch your grammar, spelling and punctuation.

• Avoid talking aimlessly in emails and much more...