Module 7: Difficult Customers and Escalation Situations

Description

Having completed the previous 6 modules on The Importance of Customer Service, The Importance of Attitude, Knowing Your Customer and Assessing Their Needs, In-Person Customer Service Interaction, Providing Customer Service On The Phone, and Electronic Customer Service , you are now well acquainted with the ‘dos’ and ‘don’ts’ of delivering professional of customer service. In this final module, you will be presented with two real life situations where you will have to apply your customer service skills to handle difficult customers and escalation situations.