Knowledge Essentials

Managing Conflict: Situational Conflict

Conflict is a normal part of work because businesses employ people who have diverse viewpoints, personalities, goals, and motivations. Seasoned leaders understand that, and they work to anticipate and deal ...
Knowledge Team
$24.00
Knowledge Essentials

Courageous Conversations About Race

To be courageous is to do something despite being fearful. Many people avoid conversations about bias, racism, and white privilege because of the fear of not knowing what to say, ...
Knowledge Team
$24.00
Knowledge Essentials

Remote Training Sessions

When conducting remote training, you can adopt certain practices and procedures used during in-person training. However, remote training sessions have specific areas that require special attention. This course provides guidance ...
Knowledge Team
$24.00
Knowledge Essentials

Rethinking The Business Case For Diversity And Inclusion

Diversity and inclusion are terms that are often tossed around these days without much thought as to what they mean or imply. Ethnically diverse teams are 35% more likely to ...
Knowledge Team
$24.00
Knowledge Essentials

Diversity Made Simple For Managers

Today’s world is increasingly diverse. For companies to succeed, they must reflect that diversity. After all, statistics have shown when companies embrace the talents of people from all cultures, genders, ...
Knowledge Team
$24.00
Knowledge Essentials

Electrical Safety Related Work Practices And The 2021 NFPA 70E For Electrical Workers

The National Fire Protection Association (NFPA) is one of the leading authorities on electrical safety in the workplace. This video training explores electrical safety related work practices and the 2021 ...
Knowledge Team
$24.00
Knowledge Essentials

Electrical Safety-Related Work Practices and the 2021 NFPA 70E for Supervisors and Managers

The National Fire Protection Agency (NFPA) has developed a set of standards called the 70E, its set of standards for electrical safety in the workplace. Originally developed at the request ...
Knowledge Team
$24.00
Knowledge Essentials

Sales Effectiveness: Building A Strong Sales Team

According to research done by Harvard Business Review, 50% of high-performing companies have a strictly enforced sales process. Their research also found 48% of under-performing organizations either do not have ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 1.7: Working with the Calendar

Many of us have appointments to keep track of for work, and we need to be able to differentiate between business and personal. This course discusses the various features, some ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 1.8: Working with Tasks and Notes

Unleash the power of Outlook by letting it help you get organized beyond the email function. Outlook 2016 has features that allow you to take notes, which you can access ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 2.1: Modifying Messages and Setting Global Options

It can be challenging to read and retain information within long blocks of text on a screen, but formatting can help make things more appealing and easy to read. This ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 2.3: Managing Your Mailbox

Reports state 50%-90%% of emails received are considered spam, or junk. These emails can contain malicious links or attachments, or phishing schemes to steal private data. To help manage your ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 2.4: Automating Message Management

Outlook 2016 includes features for automating message management to help you get more done in less time. This training makes organizing messages in Outlook easier. The narrator walks users through a ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 2.5: Working with Calendar Settings

Outlook calendar functions correctly, and this video-based training helps get everyone on the same page. Viewers learn how to set worktime options, holidays, time zones and meeting reminders. You’ll also learn ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 2.6: Managing Contacts

Instead of managing a stack of business cards or an address book to organize you now have a bunch of digital contact information. Outlook 2016 makes it easy to organize ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 2.7: Managing Activities by Using Tasks

Whether it’s for an individual or team project, Microsoft Outlook 2016 has an interactive task feature allowing users to create and view tasks, set due dates, assign tasks, and other ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 2.8: Sharing Workspaces with Others

Sharing your workspace involves being mindful of data protection and privacy; however, it can also help enforce workflows and core processes. Outlook 2016 allows you to share certain workspace items ...
Knowledge Team
$24.00
Knowledge Essentials

Microsoft Outlook 2016 Level 2.9: Managing Outlook Data Files

Many of us receive mountains of email in our inbox each week. It’s important to understand what to do to keep the volume of mail sitting in your inbox under ...
Knowledge Team
$24.00

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